Billing Terms & Conditions

BILLING TERMS AND CONDITIONS

The terms stated below apply to all products purchased on felicity.solar. By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 
 
 

How to place an order
Orders are placed solely through our website. Once you’ve added the product(s) you’ll go through our checkout procedure where you’ll need to enter your contact details, shipping and billing information. Please check your order (e.g., the product(s) and shipping address) before clicking the “place order” button.

The description of any product in our website does not constitute a contractual offer to sell the product. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

Acceptance of your order. A Contract will be formed for the goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e., the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the shipping of any product supplied under the Contract.

Payment Methods

Payments for purchases made will be accepted through Stripe Payments, third-party services or other payment methods, such as: Visa, Mastercard, Amex and PayPal.

Missed Payments

Product is not shipped until payment is confirmed.

Where to find the price of the product
The price of the products (including Tax) and any additional shipping or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing.

When payments are taken 
You must pay by submitting your credit or debit card details during the website checkout process or via alternative payment method such as PayPal. Payment is taken at the moment you place the order.

Shipping Destination 
Please refer to the shipping and returns page on the website for further details about which countries we ship to.

Shipping Costs
Products will either be free of shipping charge or if a premium method of shipping is selected, paid for by the buyer in the amount calculated by the seller at the time of purchase.

When we will provide the products
The timing of shipping will depend on the shipping method you select during the website checkout process. Please refer to the shipping and returns page on the website for further information about expected shipping times.

Shipping Delays
If the shipment of the items you have ordered is beyond our reasonable control (e.g. bad weather, customs clearance, shipping company delays, Manufacturing process), we will inform you as soon as possible. Our Retail Group is not responsible for delays in shipping goods beyond its reasonable control.

RETURNS: In no case are goods to be returned without first obtaining our permission. Buyer shall pay the costs of return of any goods and shall use its best efforts to insure that all packaging materials that we supply are maintained in suitable storage areas to protect them from damage, including, without limitation, from forklifts and weather. Goods must be securely packed to reach us without damage.

CANCELATION: once an order is placed with and accepted by us, the order cannot be canceled.