Return Policy
The Process
RETURNS & CANCELATIONS
RETURNS: In no case are goods to be returned without first obtaining our permission.
Buyers shall pay the costs of return of any goods and shall use its best efforts to insure that all packaging materials that we supply are maintained in suitable conditions and to protect them from damage, including, without limitation, from forklifts and weather. Goods must be securely packed to reach us without damage.
Goods accepted for credit shall be subject to a restocking fee equal to 30% of the order price plus original shipping charges to have the goods delivered to the buyer.
CANCELATION: When an order has been placed, it cannot be cancelled, or any changes made afterwards whatever the reason. After your order has been delivered, you can return it unopened and undamaged within 14 days of delivery to qualify for a refund less 30% restocking fee. Please be aware, we don’t cover the cost of returns. Return shipping is the responsibility of the customer.
This is FelicitySolarStore - The online retail store for all FelicitySolar products in the U.S., Puerto Rico, Hawaii and Alaska.
